Frequently Asked Questions: Making a Purchase

Where will my items be delivered?
How long will the shipment take?
How will I know my items have reached the vPOSTUSA address?
What if all my items have not reached the vPOSTUSA address?
How can I make the matching process smoother?
More FAQ questions
 
Where will my items be delivered?
Your items will be delivered to your mailing address as specified in your vPOSTAsia Profile only.
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How long will the shipment take?
You will receive your items from 7 - 10 working days after you have made payment for the shipping charges of your items.
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How will I know my items have reached the vPOSTUSA address?
You will receive an email alert once each shipment has been received at the vPOSTUSA mailing address. Please ensure that you have updated your email address under your vPOSTAsia profile and that your mailbox is not full.
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What if all my items have not reached the vPOSTUSA address?
If some of your items have not reached the vPOSTUSA address, you can either hold the shipping till all your items have reached the vPOSTUSA address or choose to ship only those items already at the vPOSTUSA address. Please note that holding your item beyond the first 2 weeks will result in a holding charge of US$10 per item per week.
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How can I make the matching process smoother?
You can email us your tracking number that you have obtained from your merchant to help us with the matching process.
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If you did not find the answer to your question or if there is anything else that we can assist you with, please click here to contact us.


 
 
 
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