Frequently Asked Questions

Have a question about the services we offer? We're here to help!
What is ESV Service?

It is a service provided by Speedpost. For package within letterbox size, package will be attempted into letterbox.

How do I know if my package has been successfully attempted to my letter box?

When your package has been successfully attempt in your letterbox, you will be notified via SMS.

Who is eligible for this ESV service?

Only Economy US package within letterbox size will have this option.

If my delivery address is at POPStation or Post Office, where will my package be delivered?

Your package will still be delivered to POPStation or Post Office as chosen by you although the package fits the letter box.

Can I opt out from this ESV service?

Unfortunately, you will not able to opt out for this service.

Will the delivery of my package be delayed with ESV service?

Rest assured that the delivery of your package will still within the estimated time of arrival as shown in the payment invoice.

How can I track my package?

You may track your package status at this link here or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VE0000XXXXXXX).

What will happen if the package does not fit the letterbox?

Package will be delivered to your doorstep and delivery advice card will be issued should it is a failed delivery.

How do I know if my package is successfully dropped off in my house/neighbour/reception for this ATL service?

You will receive a SMS update after our courier has executed the ATL instruction successfully.

Is ATL service compulsory for us even if we will be at home to receive our packages?

No, this service is not compulsory.

Who is eligible for this ATL service?

Only customers who have indicated residential addresses as their delivery address will be given this option. Eligible customers will receive an SMS with an encrypted link to a site that is hosted on SpeedPost website. Customer will be presented with the ATL options available to them for selections.

Note that ATL service is not available for delivery postal codes that belong to office buildings, landed property, POPStation, post office deliveries as well as USA packages that are shipped using Economy shipping mode.

What is Authorized To Leave (ATL)?

ATL is a value added service provided by last mile delivery partner, for recipients to have greater control over their last mile delivery with alternative delivery options. If the delivery is arriving and the recipient anticipates that they will not be at home to receive it, they can authorise our parcel ambassadors to leave the parcel with a trusted custodian – neighbour, security officer or receptionist.

Can I purchase insurance for my package via vPost?

We do not provide or sell insurance. We offer instead, the vCare package which gives you the added guarantee that your package will be properly shipped to you in good condition. For more details, please click here.

Prohibited items for export from China?

The items listed below serve as guide on some of the more common items that vPost is not able to ship. This list is not exhaustive and could include items that are not listed below.

  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/powerbank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Artwork, Antiques and Collectibles
  • Alcoholic Beverages
  • Any type of standalone batteries
  • Currency Cosmetics
  • Counterfeit or Pirated goods or materials
  • Cigarette lighters in shapes of pistols or revolvers
  • Chewing Gums
  • Controlled drugs and psychotropic substances
  • Dangerous Goods (hazardous or combustible materials) including asbestos, ammunition, explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any item which by its nature of packing cause damage to other items or expose officers of Singpost to injury
  • Electronic device which contains battery purchased from ebay/ individual seller (Used items shipped without manufacturer’s packaging do not comply and are illegal to ship)
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.
  • Firecrackers
  • Flammable items such as perfume/nail polish
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Jewelry, Precious metals and stones including gold and silver
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Live animals, reptiles, snakes, birds, insects and endangered species of wildlife, and their by-products
  • Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
  • Meat or animal extracts
  • Pornography
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables)
  • Radio transceivers and secure communication devices
  • Seeds / live plant
  • Seditious and treasonable materials
  • White powdery substance or item (e.g. baby powder, etc.)
  • Weapons (swords/knives/guns etc.)

This list may be updated from time to time. Please contact us if you require any further assistance.

Prohibited items for export from Japan?

The items listed below serve as guide on some of the more common items that vPost is not able to ship. This list is not exhaustive and could include items that are not listed below.

  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/powerbank for smartphones or tablets devices
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Any type of standalone batteries
  • Animals and plants
  • Beef extract
  • Chemicals and drugs
  • Coins and bills
  • Paper currency, coins, credit cards, cheques and stamps
  • Dangerous goods classified by Japanese local regulation or IATA Dangerous Regulations including any materials with dry ice
  • Flammable items such as perfume / nail polish
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Items restricted by the Washington Treaty, ie. ivory
  • Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
  • Items that require temperature control
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Electronic device which contains battery purchased from ebay/ individual seller (Used items shipped without manufacturer’s packaging do not comply and are illegal to ship)
  • Meat or animal extracts
  • Seeds / live plant
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables)
  • Precious stones and metal
  • Restricted or controlled items by the Japanese Government
  • Weapons such as guns, swords and knives

This list may be updated from time to time. Please contact us if you require any further assistance.

Prohibited items for export from Europe?

The items listed below serve as guide on some of the more common items that vPost is not able to ship. This list is not exhaustive and could include items that are not listed below.

  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/powerbank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Any type of standalone batteries
  • Any additional battery/batteries that is packed in the same package but separated from the device
  • Alcohol products and beverages
  • Counterfeit goods
  • Diamonds
  • Electronic device which contains battery purchased from ebay/ individual seller (Used items shipped without manufacturer’s packaging do not comply and are illegal to ship)
  • Engine oils
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.
  • Fuels, gasoline and gas torches
  • Flammable and toxic content products (e.g. products with Minoxidil, zinc oxide, Rosemary Oil and etc.)
  • Firearms (or parts thereof)
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Infectious substances
  • Items containing lithium ion batteries Laser apparatus such as laser pointers that are found to have emission powers
  • Lighters with or without fuel/fluids
  • Magnets
  • Munitions of war
  • Meat or animal extracts
  • Seeds / live plant
  • Nail polish and nail polish removers
  • Narcotic drugs
  • Pornographic materials
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables)
  • Precious metals and Gemstones
  • Paper currency, coins, credit cards and cheques Perfumes, colognes, eau de toilette and fragrance sprays
  • Radioactive materials
  • Sprays, aerosol cans and compressed gas cylinders
  • Turpentine and paint thinner
  • Weapons (swords / knives / guns, etc)

This list may be updated from time to time. Please contact us if you require any further assistance.

Prohibited items for export from USA?

The items listed below serve as guide on some of the more common items that vPost is not able to ship. This list is not exhaustive and could include items that are not listed below.

  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/powerbank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Any type of standalone batteries
  • Any additional battery/batteries that is packed in the same package but separated from the device
  • Alcohol products and beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Audio Speakers
  • Counterfeit goods
  • Diamonds
  • Electronic device which contains battery purchased from ebay/ individual seller (Used items shipped without manufacturer’s packaging do not comply and are illegal to ship)
  • Engine oils
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.
  • Fuels, gasoline and gas torches
  • Flammable and toxic content products (e.g. products with Minoxidil, zinc oxide, Rosemary Oil and etc.)
  • Firearms (or parts thereof)
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Infectious substances
  • Ink Cartridges
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Lighters with or without fuel/fluids
  • Magnets
  • Munitions of war
  • Meat or animal extracts
  • Seeds / live plant
  • Nail polish and nail polish removers
  • Narcotic drugs
  • Pornographic materials
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables)
  • Precious metals and Gemstones
  • Paper currency, coins, credit cards and cheques
  • Perfumes, colognes, eau de toilette and fragrance sprays
  • Perfume samples (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Radioactive materials
  • Sprays, aerosol cans and compressed gas cylinders
  • Turpentine and paint thinner
  • Weapons (swords / knives / guns, etc).

This list may be updated from time to time. Please contact us if you require any further assistance.

Why is there a need to provide 2 tracking numbers when enquiring about my package?

There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to vPost USA Warehouse. Such services come with two tracking numbers.

In the event wherein physical package label become spoil due to unforseen event, warehouse will not be able to track the package using only one tracking number. Providing both tracking numbers will make it easier to track the package.

The two tracking numbers can be found at the upper left and lower right sides. See image below as guide.

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Do you deliver to PO box / My Mail Box address?

We are not able to deliver to PO box / My Mail Box addresses.

Can I request for a call prior to the delivery of my package to ensure someone will receive my package?

We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.

Can I change my delivery address after I paid the shipping fee. (e.g. residential to office)?

No, any changes to the delivery address needs to be done before the payment of the packages. Once a package is paid, we are not able to make any further changes.

Can I get my friend/helper/parent to collect on my behalf at Post Office?

Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce:

1. his/her identity card or passport; and
2. the authorization advice (you may download it here)

How will I know that my package has been delivered to my preferred Post Office?

Once your packages have been delivered to your preferred Post Office branch, we will send you an e-mail notification with the collection details. It will be stored for 5 working days.

If you fail to collect your package within 5 days of receiving a notification, your package will be sent to General Post Office on the next working day.

At General Post Office, your package will be stored for another 5 working days for you to pick it up. If you fail to collect your package within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, your package will be donated/discarded at our sole discretion.

General Post Office is located at at 10 Eunos Road 8, #01-123/124/125, SingPost Centre, Singapore 408600.

Can I opt for self-collection of my package(s) at the Post Office?

Yes, you can. You have the option of collecting your vPost packages at any Post Office. This will be useful if there is usually no one at home to receive your packages.

Click here to view our list of Post Offices and their respective information.

How long will my packages take to arrive?

Depending on your selection of the shipping modes available for USA packages, the transit time will differ as per below:

  • Economy – within 9 to 12 working days from the date of payment.
  • Standard – within 4 to 6 working days from the date of payment.
  • Sea – within 35 to 60 working days from Sail date

For Europe, Japan and China packages, the transit time of your packages will be 4 to 8 working days from date of payment.

How do I know if my package has arrived in Singapore or out for delivery to my shipping address?

When your package is in Singapore, it will be reflected as “Arrived in Singapore” in your vPost account, under “My Tracking” tab. You may also track your package status at this link here (https://www.singpost.com/track-items) or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VS0000XXXXXXX, XZ0000XXXXXXX).

Your item number can be easily located beside your Package ID under “My Tracking” tab.

How will I know that my package has arrived at our overseas warehouse?

An email notification will be send to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you total number of packages that require your actions and total number of packages which are pending for payment. The breakdown of your packages is also shown below, according to each of the source countries. You may click on the source country to access the information of your packages in that specific source warehouse.

In the event that your merchant has updated your package as delivered but it has yet to appear in your account after 2 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.

Should I repack my USA package if I plan to ship via Economy Shipping mode?

If you are shipping your USA packages via Economy Shipping, you need not repack your package since we will only be charging based on the actual weight of your package. Repacking will reduce only the volumetric weight and will have no cost savings if shipping via Economy mode.

How will vPost do the repacking?

vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. Note that we will not be able to cut down all sides of the package. If available, vPost may also repack your package by putting them in a new smaller box.

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Example: Height of package being cut down

Can I choose not to repack my packages?

Repacking is an option for vPost USA packages only.

For vPost China and vPost Japan, package that meets our repack criteria will be repacked by us unless it compromises on the safety of your package or does not meet our repacking requirements.

For packages that arrived in our warehouse without any vPost account number, we will repack them if they meet our repack criteria as well.

Do rest assured that you will enjoy savings on your package even after taking into account the repacking fee.

If I have more than one package, will you repack all my packages into one?

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.

Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?

Here are some scenarios in which we will not repack:

a. when the package contains leather products, e.g. handbags, purses, coats, etc.
b. when the package contains restricted items, such as perfume, standalone batteries, fuels, etc.
c. when the package is marked ‘FRAGILE’.
d. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.

There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of vPost.

Will there be any charges for the repacking service?

Yes, there will be a repack fee of SGD $6. Rest assured we will ensure that you enjoy savings on your package even after taking into account of the repacking fee.

Please note that if the merchant delivers a package that arrives at our warehouse in conditions deemed unsuitable for shipping, you may incur additional repacking cost on that package.

How secure is POPStation?

POPStation has a secure electronic locking mechanism. If the power fails, the locker unit will close down and all doors will remain shut. The unit will restart when the power is restored.

I have received an email notification to collect my parcel package from POPStation, however it does not have a QR Code. Can I still collect my parcel package from POPStation?

Yes, you can still proceed to collect your package. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email/SMS to retrieve your package.

Can I authorise someone to collect my parcel from POPStation?

Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion.

How much time do I get to pick up my package from POPStation?

You will have 5 days from the time you receive the email/SMS or Delivery Advice to pick up your package from the designated POPStation.

If you fail to collect your package within 5 days of receiving a notification, your package will be sent to General Post Office on the next working day.

At General Post Office, your package will be stored for another 5 working days for you to pick it up. If you fail to collect your package within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, your package will be donated/discarded at our sole discretion.

General Post Office is located at 10 Eunos Road 8, #01-123/124/125, SingPost Centre, Singapore 408600.

I chose POPStation as my preferred delivery option. What will happen if there are no lockers available when my parcel arrives?

We will redirect your parcel to a designated Post Office and notify you via email once the item is delivered to the Post Office.

What is the maximum parcel size that a POPStation can hold?

Each POPStation has 3 different locker sizes as below. Only parcel up to this limit will be available for POPstation delivery.

Type Size
Small 42cm (w) x 10cm (h) x 61cm (d)
Medium 42cm (w) x 23.5cm (h) x 61cm (d)
Large 42cm (w) x 37cm (h) x 61cm (d)
How can I find the nearest POPStation that is available to me?

For the full list of current POPStation locations, please kindly refer to their website (https://www.mypopstation.com/locations)

Do I need to pay any extra fee to use POPStation as my delivery address?

POPStation is a free to use service brought to you by SingPost.

How do I select POPstation as my delivery address?

#1 – On the shipping address page, select ‘POPStation’ and enter your postal code. Click on ‘Search’ button and a list of available POPStation will be shown for your selection.

#2 – Select your desired POPStation and click on ‘Next’ button.

#3 – Once payment is completed, your packages will be delivered to your selected POPStation when they have arrived in Singapore.

*Please note that selecting POPStation as your delivery address can only be done at the checkout page and not through the “Add New” delivery address in ‘My Profile’ page.

How does POPStation work?

POPStation is easy to use. You will receive a QR code via email and/or an SMS alert when your parcel is ready for collection. See the video here.

What is POPStation?

POPStation (Pick Own Parcel Station) allows our customers to have the added flexibility of picking up their packages at a time and location that is convenient to them.

What if my item was a free gift from my merchant or I have redeemed the item via my loyalty points, what is the correct amount for me to declare?

All goods, including Free of Charge (FOC) items or replacement goods, imported into Singapore are subjected to Goods & Services Tax (GST). For items without any value indicated in the invoices, you have to obtain the commercial value of the items from the supplier/merchant. The declared value at the time of import should be based on:
a) The transaction value of identical or similar goods from the same country of origin that is exported at about the same time, or
b) The original price payable for the goods as if they are sold for export to Singapore

For more information, please refer to Singapore Customs’ website or their circular on valuation of goods declared for GST purposes.

Can I change my declaration?

Declaration can be changed anytime when your package has arrived at our warehouse and before payment is made.
Do note that once package has been paid for, you will not be able to change your declaration.

We will not be liable for any losses incurred by customers due to wrong declarations of the package(s).

Will my package be opened by the warehouse team if I did not select “Auto-Declaration” in my account?

Yes, regardless of your declaration profile, all packages will be opened by our warehouse team to check for any prohibited/dangerous items in the package.

This applies to all packages arriving at our 4 warehouses.

How can I declare packages on my own?

On the declaration page, select the product categories that match your purchased item(s) for the package.

If none of the categories available match your item(s), you may select ‘Others’ and input your product description.

Please take note to select the correct currency of your declared value and input the value of the package.

Click on ‘Submit’ once you are done.

What is Auto-declaration?

If you have selected ‘Yes’ for Auto-Declaration in your profile, we will help you to declare your packages when they arrive at our warehouse.

However, if you prefer to declare the packages on your own, please ensure you select ‘No’ for Auto-Declaration.

Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)?

As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm
You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.

In addition, you can consolidate your shipping charges by paying multiple packages together. As such, only one single base charge is billed.

Am I able to claim back sales tax (VAT) through vPost?

No, currently vPost does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.

What payment methods are available for me to check out my vPost packages?

Currently, vPost accepts the below payment methods:

  1. Credit*/Debit Cards (Visa/Master)
    *only local issued credit cards are accepted
  2. PayPal
  3. American Express (AMEX)

Please ensure that you have made the necessary arrangements for any of the above payment methods before using vPost Shipping Services.

How do I make payment for the vPost shipping charges?

Once your packages have arrived at our warehouse, you can proceed to declare and make payment under ‘My Shipping’ tab.

What is shipment consolidation and what are its benefits?

Shipment consolidation allows customers to pay one base charge per invoice instead of one base charge per package. To utilize this feature, simply withhold payment till all the packages you want to pay for together are available to check out.

Please note that a holding fee will be applicable for packages that are held for more than 30 days.

What is the cost of the holding fee if my package(s) is still in warehouse after 30 days of free storage is over?

vPost charges SGD $1.50 per package per day for packages that are held for more than 30 days from processed date.
This fee applies to all packages at our 4 warehouses.

Example: Package is in your account on 5th October, the holding fee will start on 5th November.

Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?

vPost provides free storage of 30 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are held for more than 30 days from processed date, we will charge a holding fee of S$1.50 per package per day.

vPost also reserves the right to dispose any package which has been held for more than 60 days from the processed/declared date.

If I do not wish to use vPost service after my package has arrived, what are the applicable charges to redirect/return the package?

For all redirections (including return to merchants) requests, there will be an administrative fee payable.

For redirection via vPost, amount payable will be SGD $6.50 (admin fee) plus the local postage fee to redirect package to customer’s requested local address.

For redirection via a third party courier, amount payable will be SGD $10.00 (admin fee). Customers will need to pay for any other costs incurred directly to the courier company appointed by them.

For return to merchants with a valid prepaid return label, amount payable will be SGD $6.50 only. If your merchant did not provide a prepaid return label, then the cost to return your package to merchant’s address will be payable by customer.

How do I know whether my items are subject to Singapore Customs duty?

You can refer to Customs website at www.customs.gov.sg for any updates and information on dutiable and prohibited items.
Any dutiable items imported into Singapore are subject to Customs duty and/or Excise duty in accordance with the Schedule to the Singapore Customs Duties Order.

Besides shipping and Custom GST charges, what are other charges that I have to be aware of?

Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees.

Holding Fee for processed item/ package: Once your item/package has been processed, vPost will notify you by email on the shipping charges payable for that package/item. For vPost USA, vPost Japan, vPost Europe and vPost China, it will be a charge of S$1.50 per item per day for items which are held for more than 30 days from processed date.

How do I calculate the Customs GST amount imposed on my online purchases?

For shipments to Singapore, all declared values of goods, vCare and freight charges are converted to Singapore Dollars at the latest exchange rate as provided by Singapore Customs.

The Goods and Service Tax (GST) is calculated based on the CIF of all packages in an invoice.

Current GST rate is at 7% of the total CIF (Cost, vCare and Freight)

To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 7%.

GST Relief is granted for packages (excluding intoxicating liquors and tobacco products) imported via air freight that do not exceed S$400.

If the value exceeds S$400, the entire sum would be subjected to GST.

Why is the voucher code I entered not valid?

vPost runs several promotions all year round, catered to the different seasons and different needs of our customers.
If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use.
You may wish to contact us if there is any problem using any of the valid voucher code(s).

Where do I enter my voucher code?

Once you have selected all the packages that you would like to check out and your preferred shipping mode, click on ‘Next’.

On the following page, there will be a voucher code field for you to enter the promotion/voucher code that you are eligible for.

How do I calculate the Customs GST amount imposed on my online purchases for goods imported by vPost sea freight?

The current Customs GST rate is 7%.
Total Customs GST Chargeable = 7% on [Cost + vCare + Freight] where Cost is the total cost of products in a package / order paid to seller / Merchant that includes the item value, domestic shipping, handling charge etc., while vCare is the cost of purchasing optional vCare from vPost and Freight is vPost shipping charge for that item.

Why do I have to pay GST for the package(s) that I ship via vPost sea freight?

All goods imported via vPost sea freight are not granted GST relief. Should you need more information on GST, please visit Singapore Customs’ website.

How do I file for Claims after purchasing vCare, in the event that I need to?

An enquiry should be raised via our Customer Service. Please call +65 6841 2000 or leave us a message.
When submitting the claim, all relevant documents must be enclosed, including but not limited to the following:

  1. Content merchant invoice or purchase receipts of the article covered by vCare;
  2. Photos of the external packaging and the damaged content to facilitate our investigation;
  3. All correspondence exchanged with any third party responsible or potentially responsible for the loss or damage of the article.

Please refer to vCare Terms and Conditions for procedure of claims.

How much do I have to pay for vCare coverage?

vCare charges will be 3% of the declared package value, subject to a minimum charge of SGD $9.90 for each consignment note. Declared item value shall include, but is not limited to, cost of the item, local shipping charges to vPost’s overseas shipping facilities and any other applicable charges paid. Limits of liability in relation to each consignment note to which vCare applies will be SGD $20,000. For more details, please click here

Who may purchase vCare?

vCare is only available to registered vPost members. To purchase vCare coverage for your packages, simply check the “vCare” box when selecting the packages that you wish to check out.

What is vCare?

vCare is an optional, performance warranty by SingPost to afford vPost members the added assurance that their packages will be protected against loss or damage during transportation (with certain exclusions). While we handle all packages with great care, loss or damage may occur due to unexpected events and accidents outside of our control. In the case of an incident, SingPost’s liability as a shipper is capped at the full amount of shipping charges paid by you plus 50% of the declared value of the item for which a justified claim is made. For more details, please click here

With vCare, however, you will be covered (subject to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item for which a justified claim is made, subject to a maximum cap of SGD $20,000 for all items shipped pursuant to a single consignment note. For more details, please click here.

Please note that vCare is not an insurance product and SingPost is not a licensed insurer.

Prohibited items for import into Singapore?

The items listed below serve as guide on some of the more common items that vPost is not able to ship. This list is not exhaustive and could include items that are not listed below.

  • All kinds of Alcohol / Flammable sanitizers (e.g. perfumes, cologne, toners, etc)
  • Compressed gas cylinders
  • Sprays (e.g. hairsprays, fragrance sprays, body sprays)
  • Aerosol cans
  • Drone
  • Shaving creams, after shaves, shaving gels
  • Hair mousse
  • Treatments containing alcohol (e.g. Rogaine)
  • Fuels
  • Battery fluids
  • Gasoline
  • Lighters with or without fuel/fluids
  • Gas torches
  • Nail polish & nail polish removers
  • Sanitizers
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.
  • Any external battery/powerbank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Petroleum products
  • Articles, publications of a pornographic or obscene nature
  • Alcohol products and beverages
  • Animals
  • Antiques (breakable and/or fragile)
  • Art Works
  • Asbestos
  • Bullion
  • Candle
  • Diamonds
  • Currency
  • Gold & Silver
  • Chewing gum
  • Chewing tobacco, shisha tobacco and imitation tobacco products  (e.g. electronic cigarettes, etc)
  • Cigarette lighters in shapes of pistols or revolvers
  • Controlled drugs and psychotropic substances
  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
  • Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
  • Endangered species of wildlife and their by-products
  • Bleach
  • Paint thinners & removers
  • Adhesive products (glue, silicone)
  • Turpentine
  • Fertilizers
  • Weed killers
  • Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
  • Firecrackers & fireworks
  • Firearms, parts thereof and ammunition
  • Night Vision / Infra-Red Goggles and Binoculars
  • Sharp knives (eg: hunting knives and swords)
  • Imitation arms including toy guns, toy pistols, hand grenades
  • Furs
  • Fishes and fishery products (including fin fish, crustaceans and molluscs)
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Human remains, including ashes
  • Jewelry, precious metals and stones
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Magnetic material
  • Radioactive material & waste
  • Items that require temperature-control
  • Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
  • Narcotic drugs
  • Prescription drugs
  • Unlicensed drugs
  • Meat or animal extracts
  • Seeds / live plant
  • Narcotics (illegal)
  • Nicotine
  • Processed egg
  • Pets
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables)
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
  • Counterfeit/replica goods
  • Seditious and treasonable materials
  • Supplements claim to diagnose, treat, cure or prevent animal diseases (HSA website)
  • Publications and audio materials (books, films, video tapes, discs) that are banned/controlled in Singapore by the MDA(please refer to MDA’s Media Classification database to determine whether a product is banned)
  • Laptop computers – No more than 1 laptop computer per package. Each package may not contain more than 1 lithium ion battery which must be contained within the laptop.
  • All Samsung Galaxy Note7
  • Royal Expert Whitening Cream (HSA Website)

For more information on HSA Press Release, you may go to HSA website.
For more information on AVA Press Release, you may go to AVA website.
For more information concerning dangerous and prohibited goods, you may go to Singapore Post website.

This list may be updated from time to time. Please contact us if you require any further assistance.

How long is the free storage period if my package is shipping via Sea freight?

Package shipping via Sea freight has 45 days of free storage. vPost charges SGD $1.50 per package per day after the free storage period expires.

Is there any bundling discount if I have shipped 2 or more packages via Sea freight?

Unfortunately, there is no bundling discount for packages that are shipped via Sea freight.

How much does it cost to ship my USA package via Sea freight?

There is a base charge of $39.90 for every single package you ship and a charge of $3.90 per KG, based on actual or volumetric weight, whichever is higher. There is no bundling discount for this option. This service is only available for packages with a chargeable weight of 10KG and above.

With effect from 1st July 2016, (date inclusive) GST shall apply for all packages paid and shipped using Sea freight into Singapore. There is no GST relief for packages shipped using Sea freight.

What is Sea freight shipping mode?

Sea freight shipping option is a value added service provided by vPost to allow our customers to bring in items like furniture, mattresses or bulky items like barbeque pit etc. to Singapore without paying high air freight rates. However, do expect a longer delivery time of the items as the entire journey takes about 35 to 60 working days from the date the ship set sail.

Is Economy shipping mode available for all of the source countries (Europe/China/Japan)?

Currently, Economy Shipping is only available for USA packages.

What is the difference between Economy and Standard shipping modes for USA packages?

For Economy shipping mode, you will be charged based on the actual weight rather than volumetric weight of your package. However, do note that there will be a longer transit time for your packages to arrive.

What items can be covered by vCare?

Most items can be covered by vCare but some exclusion still applies. For more information, please kindly click here for our vCare Terms and Conditions.

What if the merchant delivered the wrong items or quantity to me?

As vPost only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.

I have selected “Auto-declaration” in my profile, why am I still required to declare my package(s)?

The reason will be due to your packages not having a merchant invoice in them. As such, we will require you to input the dollar value of your purchases for customs declaration purposes.

  1. Log in to your account.
  2. On your Dashboard, click on the country that you wish to be directed to.
  3. At the ‘Action Required’ tab, click on the ‘Declare’ button.
  4. Enter the dollar value of your package and submit your declaration.

As the purchase was made by you, we trust that you will be able to provide an accurate input. Please note that we will need an accurate dollar value of the package for a smooth customs clearance. As such, you will need to input the actual value of the package regardless of whether it is a free gift from the merchant or as a gift for your loved ones and friends.

My package has arrived at the source warehouse but why is it still not reflected under my account?

Please kindly allow up to 2 working days for our team to process your package upon its arrival at our warehouse facility.

Alternatively, you may also use our “Find My Package” function located on your Dashboard to locate your package as it could have been processed by our warehouse but it was without a valid vPost account number thus it could not be assigned to your vPost account.

What happens if my USA order exceeds USD$2500 in value?

A Shipper’s Export Declaration (SED) form is needed whenever your package’s value is above USD $2,500. This form is needed by the US Customs Authority.

Please refer to vPost Terms and Conditions clause 10 for a sample of the SED form. Once the form is filled and duly signed, we will forward it to our USA forwarder for processing.

From which countries will the repacking service be offered?

The repacking service is available for packages from USA, Japan and China.

For USA packages, repack option will be available to customer if the difference between the actual weight and volumetric weight exceeds 2KG.

For China and Japan packages, we will repack your package if the difference between the actual weight and volumetric weight exceeds 2KG.

Repacking service is not available for Europe packages as they are charged based on their actual weight.

What are the current vPost shipping services?

Below are the shipping services offered by vPost currently:

  • vPost USA
  • vPost JAPAN
  • vPost EUROPE
  • vPost CHINA

vPost provides you with a personalized delivery address located in the 4 source countries overseas, allowing you to shop globally from international merchants.

Your purchases that are delivered to these personalized delivery addresses will then be shipped to Singapore and delivered to the Singapore address you indicated when you made the payment.

How do I use vPost Shipping Services?

To use vPost service, you must first be our member. Membership is free and you can Sign Up over here if you are currently not a member:

For vPost members, you can follow the steps displayed here to start shopping from overseas retailers/merchants.

What are the benefits of using vPost Shipping Services?

The benefits of using vPost Shipping Services include, being able to:

a. Purchase items that are available overseas but not in Singapore.
b. Purchase items from overseas merchants that do not ship to Singapore.
c. Purchase items available in Singapore from relatively cheaper overseas sources.
d. Save shipping costs by paying one base charge per bill instead of one base charge per package when you use vPost Shipping Services that offer the Shipment consolidation feature.

What should I enter as my shipping and billing address on merchants’ websites?

You should enter your personalized vPost address, specific to the country which you are shipping in, as your shipping address.

  • These personalized addresses comprise of your name, VP number and the overseas address vPost uses to process your packages and are displayed in your vPost account.

You should enter your Singapore address as your billing address.

However, you can also enter your personalized vPost address at merchants’ sites which do not allow you to enter Singapore addresses as a billing address. Please note that by doing so, you may not receive the hard copy invoice should the merchant send it via mail.

Does vPost provide guarantee on product authenticity?

vPost does not guarantee the authenticity, genuineness or quality of the item. For your own safety, please purchase items from reputable merchants and sites.

Any tips on how a package should be packed?

We do not advise shipping of Fragile or Special Care items.

However, if you need to, please ensure proper packaging by your Sender. Please inform your sender to pack it well in shipping condition to ensure that the items are sufficiently insulated during the shipping process.

We do not take responsibility for any damages that may occur during the entire handling, shipping and delivery from our overseas shipping facilities to your Singapore address.

What are the minimum and maximum package size that I can ship using vPost Services?

There is no minimum size for packages that you can ship via vPost. However, each package minimum chargeable weight will be 0.5KG.

For the maximum size allowance, please kindly refer to the respective sections below:

  • vPost USA
    Maximum Actual weight: 100KG.
    Maximum Length: 150 cm
    Packages that exceed the maximum length measurement cannot be shipped.

  • vPost EUROPE
    Maximum Actual weight: 30KG
    Maximum Length x Width x Height: 90 x 90 x 90 cm
    Packages that exceed the maximum length measurement cannot be shipped.

  • vPost JAPAN
    Maximum Actual Weight: 30KG
    Maximum Length: 150 cm
    Packages that exceed the maximum length measurement cannot be shipped.

  • vPost CHINA
    Maximum Actual Weight: 30KG
    Maximum Length:150 cm
    Packages that exceed the maximum length measurement cannot be shipped.

An additional delivery surcharge might be imposed if we are able to assist with the delivery of such oversized packages.

If your package requires special handling, there might be an additional surcharge, which would be determined on a case by case basis.

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